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Helga Dionis
Software Test Engineer
Amsterdam, Netherlands
+61 009 009 009
hello.helga@gmail.com
Education
BSc in Computer Science
Amsterdam University of Applied Sciences
2017 - 2021
Skills
#Technical
Functional Testing, Regression Testing, Exploratory Testing, API Testing, Integration Testing, Cross-Browser Testing, Mobile Web Testing, Accessibility Testing, Release Validation, Defect Management
Languages
English
Professional proficiency
Dutch
Intermediate
Certifications
ISTQB Certified Tester
Foundation Level — 2021
Professional Scrum Master I
2016
Education Focus
Focus
Software engineering, databases, web development, and information systems.
Job Experience
QA Engineer
CloudBridge Systems
• Lead quality assurance for a SaaS customer-support platform used by distributed sales and service teams. Define test strategy for new releases, review product requirements, and coordinate testing across web and API layers.
• Created and maintained automated regression suites using Playwright and TypeScript, reducing manual regression time by 45%. Introduced reusable test fixtures and improved test stability in CI environments.
• Collaborate with developers, designers, and product managers during planning and refinement sessions. Identify edge cases early, document acceptance criteria, and support production release decisions.
• Investigate customer-reported issues using browser logs, network requests, and monitoring tools. Prepare detailed bug reports with reproduction steps, expected behavior, technical evidence, and severity assessment.
• Mentor junior QA engineers, review test cases, and maintain internal documentation for testing workflows and release procedures.
QA Engineer
2019 - 2022
Intelligent Contacts
• Performed functional, integration, regression, and exploratory testing for a cloud contact-center solution. Tested complex user flows involving calls, customer profiles, automation rules, permissions, and billing settings.
• Designed test plans for new features and maintained regression checklists for weekly releases. Worked closely with backend engineers to validate REST API responses, error handling, and data consistency.
• Expanded automated UI coverage with Selenium and Java. Added API tests with Postman and Newman and integrated them into the CI pipeline.
• Participated in incident reviews and helped identify recurring causes of production defects.
Helga Dionis
Software Test Engineer
Amsterdam, Netherlands
+61 009 009 009
hello.helga@gmail.com
Job Experience
CloudBridge Systems
QA Engineer
2022 - Present
• Lead quality assurance for a SaaS customer-support platform used by distributed sales and service teams. Define test strategy for new releases, review product requirements, and coordinate testing across web and API layers.
• Created and maintained automated regression suites using Playwright and TypeScript, reducing manual regression time by 45%. Introduced reusable test fixtures and improved test stability in CI environments.
• Collaborate with developers, designers, and product managers during planning and refinement sessions. Identify edge cases early, document acceptance criteria, and support production release decisions.
• Investigate customer-reported issues using browser logs, network requests, and monitoring tools. Prepare detailed bug reports with reproduction steps, expected behavior, technical evidence, and severity assessment.
• Mentor junior QA engineers, review test cases, and maintain internal documentation for testing workflows and release procedures.
Intelligent Contacts
QA Engineer
2019 - 2022
• Performed functional, integration, regression, and exploratory testing for a cloud contact-center solution. Tested complex user flows involving calls, customer profiles, automation rules, permissions, and billing settings.
• Designed test plans for new features and maintained regression checklists for weekly releases. Worked closely with backend engineers to validate REST API responses, error handling, and data consistency.
• Expanded automated UI coverage with Selenium and Java. Added API tests with Postman and Newman and integrated them into the CI pipeline.
• Participated in incident reviews and helped identify recurring causes of production defects.
Education
BSc in Computer Science
2017 - 2021
Amsterdam University of Applied Sciences
Skills
Stack
Functional Testing, Regression Testing, Exploratory Testing, API Testing, Integration Testing, Cross-Browser Testing, Mobile Web Testing, Accessibility Testing, Release Validation, Defect Management
Languages
English
Professional proficiency
Dutch
Intermediate
Certifications
ISTQB Certified Tester
Foundation Level — 2021
Professional Scrum Master I
2016
Education Focus
Focus
Software engineering, databases, web development, and information systems.
Helga Dionis
Software Test Engineer
Phone
+61 009 009 009
hello.helga@gmail.com
Location
Netherlands, Amsterdam
Skills
Stack
Functional Testing, Regression Testing, Exploratory Testing, API Testing, Integration Testing, Cross-Browser Testing, Mobile Web Testing, Accessibility Testing, Release Validation, Defect Management
Experience
QA Engineer
2022 - Present
CloudBridge Systems
• Lead quality assurance for a SaaS customer-support platform used by distributed sales and service teams. Define test strategy for new releases, review product requirements, and coordinate testing across web and API layers.
• Created and maintained automated regression suites using Playwright and TypeScript, reducing manual regression time by 45%. Introduced reusable test fixtures and improved test stability in CI environments.
• Collaborate with developers, designers, and product managers during planning and refinement sessions. Identify edge cases early, document acceptance criteria, and support production release decisions.
• Investigate customer-reported issues using browser logs, network requests, and monitoring tools. Prepare detailed bug reports with reproduction steps, expected behavior, technical evidence, and severity assessment.
• Mentor junior QA engineers, review test cases, and maintain internal documentation for testing workflows and release procedures.
QA Engineer
2019 - 2022
Intelligent Contacts
• Performed functional, integration, regression, and exploratory testing for a cloud contact-center solution. Tested complex user flows involving calls, customer profiles, automation rules, permissions, and billing settings.
• Designed test plans for new features and maintained regression checklists for weekly releases. Worked closely with backend engineers to validate REST API responses, error handling, and data consistency.
• Expanded automated UI coverage with Selenium and Java. Added API tests with Postman and Newman and integrated them into the CI pipeline.
• Participated in incident reviews and helped identify recurring causes of production defects.
Education
BSc in Computer Science
Amsterdam University of Applied Sciences
2017 - 2021
Languages
English
Professional proficiency
Dutch
Intermediate
Certifications
ISTQB Certified Tester
Foundation Level — 2021
Professional Scrum Master I
2016
Education Focus
Focus
Software engineering, databases, web development, and information systems.
Helga Dionis
Software Test Engineer
Contacts
+61 009 009 009
hello.helga@gmail.com
Netherlands, Amsterdam
Education
BSc in Computer Science
Amsterdam University of Applied Sciences
2017 - 2021
Skills
Technical
Functional Testing, Regression Testing, Exploratory Testing, API Testing, Integration Testing, Cross-Browser Testing, Mobile Web Testing, Accessibility Testing, Release Validation, Defect Management
Languages
English
Professional proficiency
Dutch
Intermediate
Certifications
ISTQB Certified Tester
Foundation Level — 2021
Professional Scrum Master I
2016
Education Focus
Focus
Software engineering, databases, web development, and information systems.
Experience
QA Engineer
CloudBridge Systems2022 - Present
• Lead quality assurance for a SaaS customer-support platform used by distributed sales and service teams. Define test strategy for new releases, review product requirements, and coordinate testing across web and API layers.
• Created and maintained automated regression suites using Playwright and TypeScript, reducing manual regression time by 45%. Introduced reusable test fixtures and improved test stability in CI environments.
• Collaborate with developers, designers, and product managers during planning and refinement sessions. Identify edge cases early, document acceptance criteria, and support production release decisions.
• Investigate customer-reported issues using browser logs, network requests, and monitoring tools. Prepare detailed bug reports with reproduction steps, expected behavior, technical evidence, and severity assessment.
• Mentor junior QA engineers, review test cases, and maintain internal documentation for testing workflows and release procedures.
QA Engineer
Intelligent Contacts2019 - 2022
• Performed functional, integration, regression, and exploratory testing for a cloud contact-center solution. Tested complex user flows involving calls, customer profiles, automation rules, permissions, and billing settings.
• Designed test plans for new features and maintained regression checklists for weekly releases. Worked closely with backend engineers to validate REST API responses, error handling, and data consistency.
• Expanded automated UI coverage with Selenium and Java. Added API tests with Postman and Newman and integrated them into the CI pipeline.
• Participated in incident reviews and helped identify recurring causes of production defects.
Hi! I'm
Helga Dionis
Software Test Engineer
Contacts
+61 009 009 009
hello.helga@gmail.com
Netherlands, Amsterdam
Skills
Technical
Functional Testing, Regression Testing, Exploratory Testing, API Testing, Integration Testing, Cross-Browser Testing, Mobile Web Testing, Accessibility Testing, Release Validation, Defect Management
Languages
English
Professional proficiency
Dutch
Intermediate
Certifications
ISTQB Certified Tester
Foundation Level — 2021
Professional Scrum Master I
2016
Education Focus
Focus
Software engineering, databases, web development, and information systems.
Experience
2022 - Present
QA Engineer
CloudBridge Systems
• Lead quality assurance for a SaaS customer-support platform used by distributed sales and service teams. Define test strategy for new releases, review product requirements, and coordinate testing across web and API layers.
• Created and maintained automated regression suites using Playwright and TypeScript, reducing manual regression time by 45%. Introduced reusable test fixtures and improved test stability in CI environments.
• Collaborate with developers, designers, and product managers during planning and refinement sessions. Identify edge cases early, document acceptance criteria, and support production release decisions.
• Investigate customer-reported issues using browser logs, network requests, and monitoring tools. Prepare detailed bug reports with reproduction steps, expected behavior, technical evidence, and severity assessment.
• Mentor junior QA engineers, review test cases, and maintain internal documentation for testing workflows and release procedures.
2019 - 2022
QA Engineer
Intelligent Contacts
• Performed functional, integration, regression, and exploratory testing for a cloud contact-center solution. Tested complex user flows involving calls, customer profiles, automation rules, permissions, and billing settings.
• Designed test plans for new features and maintained regression checklists for weekly releases. Worked closely with backend engineers to validate REST API responses, error handling, and data consistency.
• Expanded automated UI coverage with Selenium and Java. Added API tests with Postman and Newman and integrated them into the CI pipeline.
• Participated in incident reviews and helped identify recurring causes of production defects.
Education
BSc in Computer Science
Amsterdam University of Applied Sciences
2017 - 2021
Helga Dionis
Software Test Engineer
Experience
QA Engineer/CloudBridge Systems
• Lead quality assurance for a SaaS customer-support platform used by distributed sales and service teams. Define test strategy for new releases, review product requirements, and coordinate testing across web and API layers.
• Created and maintained automated regression suites using Playwright and TypeScript, reducing manual regression time by 45%. Introduced reusable test fixtures and improved test stability in CI environments.
• Collaborate with developers, designers, and product managers during planning and refinement sessions. Identify edge cases early, document acceptance criteria, and support production release decisions.
• Investigate customer-reported issues using browser logs, network requests, and monitoring tools. Prepare detailed bug reports with reproduction steps, expected behavior, technical evidence, and severity assessment.
• Mentor junior QA engineers, review test cases, and maintain internal documentation for testing workflows and release procedures.
QA Engineer/Intelligent Contacts
2019 - 2022
• Performed functional, integration, regression, and exploratory testing for a cloud contact-center solution. Tested complex user flows involving calls, customer profiles, automation rules, permissions, and billing settings.
• Designed test plans for new features and maintained regression checklists for weekly releases. Worked closely with backend engineers to validate REST API responses, error handling, and data consistency.
• Expanded automated UI coverage with Selenium and Java. Added API tests with Postman and Newman and integrated them into the CI pipeline.
• Participated in incident reviews and helped identify recurring causes of production defects.
Contact Information
+61 009 009 009
hello.helga@gmail.com
Netherlands, Amsterdam
Education
BSc in Computer Science
Amsterdam University of Applied Sciences
2017 - 2021
Skills
Technical
Functional Testing, Regression Testing, Exploratory Testing, API Testing, Integration Testing, Cross-Browser Testing, Mobile Web Testing, Accessibility Testing, Release Validation, Defect Management
Languages
English Professional proficiency
Dutch Intermediate
Certifications
ISTQB Certified Tester
Foundation Level — 2021
Professional Scrum Master I
2016
Education Focus
Focus
Software engineering, databases, web development, and information systems.
Helga Dionis
Software Test Engineer
Phone: +61 009 009 009
Email: hello.helga@gmail.com
Current Location: Netherlands, Amsterdam
Experience
QA Engineer
2022 - Present
CloudBridge Systems
• Lead quality assurance for a SaaS customer-support platform used by distributed sales and service teams. Define test strategy for new releases, review product requirements, and coordinate testing across web and API layers.
• Created and maintained automated regression suites using Playwright and TypeScript, reducing manual regression time by 45%. Introduced reusable test fixtures and improved test stability in CI environments.
• Collaborate with developers, designers, and product managers during planning and refinement sessions. Identify edge cases early, document acceptance criteria, and support production release decisions.
• Investigate customer-reported issues using browser logs, network requests, and monitoring tools. Prepare detailed bug reports with reproduction steps, expected behavior, technical evidence, and severity assessment.
• Mentor junior QA engineers, review test cases, and maintain internal documentation for testing workflows and release procedures.
QA Engineer
2019 - 2022
Intelligent Contacts
• Performed functional, integration, regression, and exploratory testing for a cloud contact-center solution. Tested complex user flows involving calls, customer profiles, automation rules, permissions, and billing settings.
• Designed test plans for new features and maintained regression checklists for weekly releases. Worked closely with backend engineers to validate REST API responses, error handling, and data consistency.
• Expanded automated UI coverage with Selenium and Java. Added API tests with Postman and Newman and integrated them into the CI pipeline.
• Participated in incident reviews and helped identify recurring causes of production defects.
Education
BSc in Computer Science
Amsterdam University of Applied Sciences
2017 - 2021
Skills
Technical
Functional Testing, Regression Testing, Exploratory Testing, API Testing, Integration Testing, Cross-Browser Testing, Mobile Web Testing, Accessibility Testing, Release Validation, Defect Management
Languages
English: Professional proficiency
Dutch: Intermediate
Certifications
ISTQB Certified Tester
Foundation Level — 2021
Professional Scrum Master I
2016
Education Focus
Focus
Software engineering, databases, web development, and information systems.
Helga Dionis
Software Test Engineer
+61 009 009 009
hello.helga@gmail.com
Netherlands, Amsterdam
Technical Skills
Functional Testing
Regression Testing
Exploratory Testing
API Testing
Integration Testing
Cross-Browser Testing
Mobile Web Testing
Accessibility Testing
Release Validation
Defect Management
Experience
QA Engineer
2022 - Present
CloudBridge Systems
• Lead quality assurance for a SaaS customer-support platform used by distributed sales and service teams. Define test strategy for new releases, review product requirements, and coordinate testing across web and API layers.
• Created and maintained automated regression suites using Playwright and TypeScript, reducing manual regression time by 45%. Introduced reusable test fixtures and improved test stability in CI environments.
• Collaborate with developers, designers, and product managers during planning and refinement sessions. Identify edge cases early, document acceptance criteria, and support production release decisions.
• Investigate customer-reported issues using browser logs, network requests, and monitoring tools. Prepare detailed bug reports with reproduction steps, expected behavior, technical evidence, and severity assessment.
• Mentor junior QA engineers, review test cases, and maintain internal documentation for testing workflows and release procedures.
QA Engineer
2019 - 2022
Intelligent Contacts
• Performed functional, integration, regression, and exploratory testing for a cloud contact-center solution. Tested complex user flows involving calls, customer profiles, automation rules, permissions, and billing settings.
• Designed test plans for new features and maintained regression checklists for weekly releases. Worked closely with backend engineers to validate REST API responses, error handling, and data consistency.
• Expanded automated UI coverage with Selenium and Java. Added API tests with Postman and Newman and integrated them into the CI pipeline.
• Participated in incident reviews and helped identify recurring causes of production defects.
Education
BSc in Computer Science
Amsterdam University of Applied Sciences
2017 - 2021
Languages
English: Professional proficiency
Dutch: Intermediate
Certifications
ISTQB Certified Tester
Foundation Level — 2021
Professional Scrum Master I
2016
Education Focus
Focus
Software engineering, databases, web development, and information systems.
Helga Dionis
Software Test Engineer
+61 009 009 009
hello.helga@gmail.com
Netherlands, Amsterdam
Experience
QA Engineer
CloudBridge Systems
2022 - Present
• Lead quality assurance for a SaaS customer-support platform used by distributed sales and service teams. Define test strategy for new releases, review product requirements, and coordinate testing across web and API layers.
• Created and maintained automated regression suites using Playwright and TypeScript, reducing manual regression time by 45%. Introduced reusable test fixtures and improved test stability in CI environments.
• Collaborate with developers, designers, and product managers during planning and refinement sessions. Identify edge cases early, document acceptance criteria, and support production release decisions.
• Investigate customer-reported issues using browser logs, network requests, and monitoring tools. Prepare detailed bug reports with reproduction steps, expected behavior, technical evidence, and severity assessment.
• Mentor junior QA engineers, review test cases, and maintain internal documentation for testing workflows and release procedures.
QA Engineer
Intelligent Contacts
2019 - 2022
• Performed functional, integration, regression, and exploratory testing for a cloud contact-center solution. Tested complex user flows involving calls, customer profiles, automation rules, permissions, and billing settings.
• Designed test plans for new features and maintained regression checklists for weekly releases. Worked closely with backend engineers to validate REST API responses, error handling, and data consistency.
• Expanded automated UI coverage with Selenium and Java. Added API tests with Postman and Newman and integrated them into the CI pipeline.
• Participated in incident reviews and helped identify recurring causes of production defects.
Education
BSc in Computer Science
Amsterdam University of Applied Sciences
2017 - 2021
Technical Skills
Functional Testing
Regression Testing
Exploratory Testing
API Testing
Integration Testing
Cross-Browser Testing
Mobile Web Testing
Accessibility Testing
Release Validation
Defect Management
Languages
English: Professional proficiency
Dutch: Intermediate
Certifications
ISTQB Certified Tester
Foundation Level — 2021
Professional Scrum Master I
2016
Education Focus
Focus
Software engineering, databases, web development, and information systems.
Helga Dionis
Software Test Engineer
+61 009 009 009
hello.helga@gmail.com
Netherlands, Amsterdam
Experience
QA Engineer
CloudBridge Systems
2022 - Present
• Lead quality assurance for a SaaS customer-support platform used by distributed sales and service teams. Define test strategy for new releases, review product requirements, and coordinate testing across web and API layers.
• Created and maintained automated regression suites using Playwright and TypeScript, reducing manual regression time by 45%. Introduced reusable test fixtures and improved test stability in CI environments.
• Collaborate with developers, designers, and product managers during planning and refinement sessions. Identify edge cases early, document acceptance criteria, and support production release decisions.
• Investigate customer-reported issues using browser logs, network requests, and monitoring tools. Prepare detailed bug reports with reproduction steps, expected behavior, technical evidence, and severity assessment.
• Mentor junior QA engineers, review test cases, and maintain internal documentation for testing workflows and release procedures.
QA Engineer
Intelligent Contacts
2019 - 2022
• Performed functional, integration, regression, and exploratory testing for a cloud contact-center solution. Tested complex user flows involving calls, customer profiles, automation rules, permissions, and billing settings.
• Designed test plans for new features and maintained regression checklists for weekly releases. Worked closely with backend engineers to validate REST API responses, error handling, and data consistency.
• Expanded automated UI coverage with Selenium and Java. Added API tests with Postman and Newman and integrated them into the CI pipeline.
• Participated in incident reviews and helped identify recurring causes of production defects.
Education
BSc in Computer Science
Amsterdam University of Applied Sciences
2017 - 2021
Technical Skills
Functional Testing
Regression Testing
Exploratory Testing
API Testing
Integration Testing
Cross-Browser Testing
Mobile Web Testing
Accessibility Testing
Release Validation
Defect Management
Languages
English: Professional proficiency
Dutch: Intermediate
Certifications
ISTQB Certified Tester
Foundation Level — 2021
Professional Scrum Master I
2016
Education Focus
Focus
Software engineering, databases, web development, and information systems.
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